FAQ

Your Helping Hand Cleaning Company FAQs

Frequently asked questions

General Questions

Pricing and Payments

Service Details

For a "Helping Hand" Service you are requesting for someone to help you clean. By booking this service, you would have an extra set of hands to help you with a cleaning project that is appropriate under the services we offer and our terms and conditions.

For a "Full Cleaner" service you are requesting for someone to clean for you. By booking this service, you would have someone clean for you. Visit our service page to see a list of the residential cleaning services we offer.

You can book a cleaning service through our website, by calling our customer service team, or by emailing us. We offer flexible scheduling to accommodate your needs.

If you book a cleaning service through our website or via email, you will be directed to a webpage for you to describe the cleaning service you are looking for in detail. In your inquiry, please include your name, the type of cleaning service (helping hand, full cleaner), the residential cleaning service you are requesting (standard, deep clean, etc.), your location, the date you'd like to have the service, and your contact information.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept major credit cards, debit cards, bank transfers and cash. A 50% deposit is required when the cleaning contract is signed. The leftover balance is required at the time of the service. Payment plans and schedules are determined by contract for customers who've requested a higher frequency of cleanings (bi-weekly, monthly, etc). All sales are final after the cleaning is complete.

Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule, please do so at least 24 hours in advance to avoid a late cancellation fee of $50.00 (USD).

Satisfaction Guarantee

Your satisfaction is our priority. If you’re unhappy with any aspect of our service, please contact us within 24 hours, and we’ll schedule to re-clean the areas at no additional cost.

FAQ

What is the difference between a "Helping Hand" and "Full Cleaner" service.

How do I book a cleaning service?

What areas do you serve?

Are your cleaners insured and background-checked?

How many cleaners will come to my place?

Billing & Pricing